A large logistics and delivery organization partnered with Thco to address rising delivery volumes, cost pressure, and operational fragmentation that were limiting growth and service quality. The transformation focused on redesigning network operations, automating highvolume workflows, improving real-time visibility, and embedding disciplined execution allowing leadership to scale profitably while maintaining service reliability.
The Challenge
The organization operated a complex, high-velocity delivery network supporting ecommerce, enterprise, and cross-border flows. Demand was growing rapidly, but execution struggled to keep pace.
Key challenges included:
Rising last-mile and fulfillment costs
Fragmented routing, tracking, and operations systems
Manual coordination across hubs and delivery partners
Limited real-time visibility into network performance
High workforce churn in frontline and operations roles
Inconsistent service levels impacting customer trust
Growth was available but execution inefficiency was eroding margin and reliability.
The Thco Approach
Thco was engaged to redesign execution across the logistics network combining senior operational expertise, custom technology, workforce enablement, and embedded operations support.
1. Network & Operations Diagnostic (Advisory)
Thco conducted a rapid diagnostic across routing, fulfillment, hub operations, customer support, and back-office processes to identify:
Cost leakage across the delivery network
Bottlenecks impacting speed and reliability
Manual coordination points slowing execution
Workforce capacity and planning gaps
This produced a prioritized execution roadmap focused on cost reduction, service reliability, and scalable growth.
2. Custom Automation & Systems Integration (Technology)
Thco redesigned operational workflows and built custom automation to support high volume execution.
Key initiatives included:
Proprietary technology assisted route optimization and capacity planning
Integrated tracking across hubs, partners, and customers
Automation of dispatch, exception handling, and reporting
Real-time dashboards for network and executive leadership
This replaced reactive firefighting with predictive, data-driven control.
3. Workforce Enablement & Planning (Academy)
To ensure consistent execution at scale, Thco delivered targeted programs focused on:
Digital workflow adoption for operations teams
Clear role ownership across hubs and routes
Workforce planning to reduce churn and variability
Performance accountability tied to service outcomes
This improved execution consistency while reducing dependency on manual oversight.
4. Embedded Network Operations (Operate)
Thco assumed responsibility for selected network coordination, support, and backoffice functions applying standardized execution, performance tracking, and continuous optimization.
This stabilized operations and reduced cost volatility as volume scaled.
The result
Within six months, the organization achieved measurable improvements across growth, cost, and service quality.
Revenue & Growth
23% increase in revenue, driven by higher service reliability and expanded capacity
Improved enterprise customer retention and contract expansion
Cost & Margin
32% reduction in operating costs across targeted logistics functions
55% reduction in manual operational workload
Market Share & Brand Strength
15% increase in market share in priority delivery corridors
Improved brand perception driven by reliability and transparency
Operational Performance
41% improvement in on-time delivery performance
Faster exception resolution and reduced service disruptions
Real-time visibility across the delivery network
Clear accountability embedded across operational workflows
Impact at a Glance
+23% increase in revenue driven by improved service reliability and capacity
–32% reduction in operating costs across routing, fulfillment, and support functions
+15% market share growth in priority delivery corridors
41% improvement in on-time delivery performance
55% reduction in manual operational workload
Why This Worked
This engagement succeeded because Thco treated logistics execution as a system, not a series of handoffs.
Strategy, technology, workforce, and operations were aligned
Automation reduced friction without reducing control
Workforce capability was upgraded alongside systems
Execution discipline was embedded into daily network operations
The result was scalable growth with improved margin and service quality.
